Warranty Claim Process
Unless otherwise specified in the Specific Warranty Information for your NAS product, if you wish to make a claim under the Warranty, you should contact the NAS Auckland Office – (09) 414 4220 or email firstname.lastname@example.org and quote the type of NAS product, any applicable serial number, the date and place of purchase and a detailed fault description.
Before any repairs are sent to NAS you MUST obtain a ‘Return Authorisation’ (RA) number.
Download your Printable RA form here. Please ensure the form is filled out completely before sending through to NAS.
You will need to scan and save a copy of this PDF completed and email it to email@example.com.
All products that are to be returned to NAS or an authorised service agent must be accompanied by a specified RA number.
All warranty claims are treated with our full attention to detail, so we require as much information as possible to help us turnaround your product repair in a timely manner.
Return Authority Claim Procedure
- Email the completed RA form and a copy of your original purchase receipt to: firstname.lastname@example.org (all fields must be completed in the claim request)
- We may ask for further information depending on each products warranty claim (e.g. Midas products require a ‘Date Code’ to be supplied for each Warranty Claim)
- NAS will provide you a RA number before you return your items to the allocated repair agent. NAS is not responsible for items returned without a RA number, these items may be rejected.
Please advise of any additional items that were not originally packaged with the product, such as, cases, covers, cable, etc.
- There is one RA form per product claim. Do not return multiple items on one RA form. Each item requires a separate RA number.
NAS is not responsible for any damage or loss to your item/s sustained during transportation to NAS.
Need a bit of extra advice or support on your product purchase?
Feel free to reach out to us from Monday to Friday, 9am–5:30pm via the following:
Phone: (09) 414 4220
Authorised Service Agents
A list of our authorised service agents in NZ can be found here.
Please note: Any repairs within the warranty period sent to an authorised service agent will require a Return Authority (RA) number before any action will be taken. Please see the section above on how to obtain a RA number. Any authorised service agent will be happy to help with all other repairs outside of the warranty period.
Please contact us for Midas and d&b servicing outside of the warranty period.
Warranty Terms and Conditions
You can find all of our warranty terms and conditions by clicking here.
Please note: NAS customer records are kept confidential and are used exclusively by NAS and manufacturers of products imported by NAS. We do not distribute information provided by our clients and customers to other third parties. If you have any questions, please contact the NAS Marketing Department – +61 3 8756 2600 or via email at email@example.com.